Client Spotlight: W. Schillig – “BITS Keeps Us On Track”

When it comes to business, you never want there to be any downtime that can get in the way of delivering for your customers or getting the job done. And when your business is spread across the globe in multiple time zones, it’s absolutely essential that your network is reliable and working all hours of the day and night.

“If somebody from one of our factories in Germany calls us at 3 AM, our computers and servers have to be running,” says David Most, Vice President of Sales with W. Schillig. Fortunately, David and his team don’t have to worry about service outages because they partner with Beacon IT Services (BITS).

 

W. Schillig sofa

What Doesn’t BITS Do For Us?

W. Schillig logoSince its establishment in 1949, W. Schillig has been delivering high-end, European style home furnishings. With U.S. operations based out of High Point, N.C., the company specializes in modern, contemporary sofas and furniture produced with high-quality German engineering. In addition to selling beautifully designed finished pieces to customers and retailers, shoppers can also personalize their items with more than 70 design options and dozens of choices of color and fabric.

With factories located throughout Europe and Asia and a distribution base throughout the U.S. and Canada, the people of W. Schillig absolutely rely on their computer technology to keep them connected with their customers and each other.

Several years ago, it became apparent that W. Schillig’s IT provider wasn’t delivering on all of their needs. “They just weren’t available enough,” says David.

They decided to give BITS a try. It started with just a few small projects, but upon discovering the dedication, tenacity, and follow-through of the BITS team, the partnership quickly grew. Today, BITS covers the majority of W. Schillig’s managed services needs.

“What doesn’t BITS do for us?” David says. “They handle just about everything: hardware purchases, programming our machines. It goes from installing a new server—which BITS did last week—to helping us turn on the computer and put in the right password. I don’t even know everything BITS does for us because it’s seamless. If someone is having an IT issue, they just call BITS and it’s taken care of.”

A Remote Working Superhero

Mel Gonzalez

BITS came to W. Schillig’s aid in a major way in 2020 during the COVID-19 pandemic. Wanting to keep safe and socially distanced, W. Schillig’s employees quickly transitioned to remote working using laptops but quickly discovered their VPN wasn’t quite up to the increased workload. Tasks that should have taken minutes suddenly took an hour.

Then, while addressing a separate issue, BITS IT Support Specialist Mel Gonsalez heard about the slowdown. Mel discussed the issue with David, explaining that if they connected their laptops to workstation terminals, employees would be able to work as quickly and efficiently as if they were sitting at their desks. David was skeptical at first, but Mel quickly convinced him.

“Mel explained everything and told us what we needed to do to speed up our processes,” David says. “Within a few days of that conversation, we took action and hooked up our terminal system. Now our people can connect and work at a better pace. Some of our key programs even function better. It was a big deal and saved us so much time and frustration. Mel is kind of a superhero for our company.”

KeeW. Schillig sofa and roomping the Ship in Motion

Of course, Mel isn’t the only BITS team member who’s gone above and beyond for W. Schillig. David explains: “BITS’ brand is really all about the people. The people make the brand. And BITS has great people, very proactive.”

For David, it’s that dedication, as well as a talent for clear communication, that sets BITS apart.

Recently, a BITS team member contacted David to let him know that W. Schillig’s server might need replacing. “He said, ‘Your server is over 10 years old, and you could have a situation if you don’t replace it,'” David says. “He really made the situation simple and clean for us. We aren’t IT specialists, so that explanation was hugely helpful.”

As a result of that conversation, the server was replaced and the new server is running better than ever. That kind of proactive problem solving that characterizes BITS’ work gives David the peace of mind to focus on his business and not worry about IT.

“Our ship is in motion. It has to keep going forward,” he says. “If one thing breaks, the ship slows down. BITS keeps us on track. And that’s critical.”

No Worries, We Got IT

Interested in finding out what BITS can do for you and your business? Contact us today or request a free audit. We can’t wait to get to work for you.

By | 2021-01-15T09:02:08+00:00 January 15th, 2021|System Administration, Computer Related, BITS News, BITS Team, IT Services|

The History and Evolution of Managed IT Services

History: we’ve lived through it, and more is being made every day. And while what’s happening in IT services may not seem quite as dramatic as what’s happening in the rest of the world, there’s no doubt that the industry is rapidly evolving in ways that will change how IT business is done going forward.

And it’s not just that the way IT services are handled: it’s in the increasing need for every business to have a robust online presence, and with that, the need for trusted managed IT service providers. So how did we get here? As always, to get a sense of where we are going, it’s worthwhile to take a look back.

From “Break / Fix” To Managed Services 

For a long time, the dominant model for IT services was “Break / Fix.” A business would have their system set up, then when something went wrong, they’d call up an IT team to come fix it. Sure, that meant lots of downtime while they waited for the team to address the issue and big bills to fix major problems. But at the time, companies either weren’t relying as heavily on technology in their day to day business, or least they didn’t believe that they did.

As times changed and technology advanced, it became clear to many companies that technology was absolutely essential to their operation. The long down times and significant work (and income) reductions that came with the “break / fix” model were simply unacceptable. Still, it wasn’t feasible or practical for many companies – especially small businesses – to have their own full-time IT expert. So managed IT services were born.

In the managed IT services model, companies contracted with outside team of IT experts to monitor their technology and fix any issues that arise as soon as possible. This meant that companies no longer had to worry about crashing systems or email being down, but could also leverage more sophisticated and complex technology. The IT team would even update a company’s technology and systems to be up-to-date.

A New World of IT

Today, more business than ever is conducted online. Cloud computing gives companies access to levels of data storage and online collaboration that would have been unthinkable (or at least unaffordable) just ten years ago.

And with so much more happening in that cloud space rather than on hard drives, cyber security is even more essential as well. Fortunately, managed IT services can also put systems in place (like multi-factor authentication) to prevent data from being stolen, exploited, or tampered with.

So it’s no surprise that companies are increasing the resources they give to IT: data shows that 44% of businesses plan to increase their tech spending this year.

And more changes are in store.

Soon, 5G technology will likely transform the digital landscape again, increasing the speed and capacity of online systems while decreasing latency (the time it takes for data to travel between devices and cellular towers- practically, the delay between your action and a site’s response). Soon, people from across the world will be able to collaborate together as though they are in the same room.

The power of 5G technology, along with other revolutionary innovations like the Internet of Things (IOT), could change everything about the way we do business and live our lives. It goes without saying the “break / fix” model wouldn’t fly in this new world. Every business that wants to stay competitive will need a trusted IT team of experts to manage their technology and ensure their cyber security.

And a business that doesn’t adapt to this new world of IT? Well, they’re history.

Take Control of Your Future

Fortunately, a trustworthy IT partner isn’t hard to find. In fact, you’ve got one right here: Beacon IT Services (BITS). We’ve been helping our clients manage their IT since 1998: we’ve been there through IT’s history and evolution, and we can help you ready your business for the future.

Contact us today to discuss your managed IT needs, or request a free audit. Your future begins today.

By | 2020-06-25T11:49:34+00:00 June 25th, 2020|System Administration, Computer Related, 5G, IT Services|

Why Locality Matters for Managed IT Services

Many companies rely on managed IT services to help them keep their computers secure and in peak performing conditions. It isn’t too difficult to find a provider that can keep your software up to date, make sure the latest security patches are implemented, or execute regular data backups.

The decision to “farm out” the upkeep of a company’s digital infrastructure is a smart one for many businesses. After all,

if technical/computer know-how has nothing to do with your industry, it doesn’t always make sense to devote an entire department to a skill set you know little about operationally.

That said, your organizational digital infrastructure is an important part of running your business. You want to make sure that the vendor you choose to hire has both, sound technical capabilities and trustworthiness.  Undoubtedly, these are very important decision points.

However, one thing that some decision-makers may overlook is the location of your IT support providers. In fact, in today’s ultra-connected and shrinking world, it may seem old-fashioned, maybe even uncool, to base a  vendor selection criteria around the concept of locality.

With the ever-expanding cloud economy, you may assume that IT is the last industry where physical location matters. After all, a tech can fix a problem on your work computer in seconds via remote access from anywhere in the world.

This is, of course, true. So, why does locality matter?

Face-to-Face Interactions Are Still Important

Knowing your clients is another old-fashioned business value.

Most businesses that rely on vendors for IT security and support believe that the less they hear from the vendor the better. No news is good news. Much like your favorite football team’s offensive line, if you’re talking about it, it’s probably because there’s a problem.

At BITS, we take a different view. Our aim is to develop and maintain close working relationships with all of our clients through regular conversations. We know that an offensive line can only protect your quarterback if it knows the game plan. Moreover, if the defense calls a blitz and you need to change the play at the line of scrimmage, the new play will only work if your linemen know the audible calls.

Football analogies aside, communication is still an important aspect of managing your vendors. And, as old-fashioned as face-to-face meetings and onsite visits may seem, they still offer the best methods of ensuring that the team you hire to protect you has the necessary information and understanding to do the job properly.

We believe you should treat your IT vendor as a full member of your team, and include them in pertinent business discussions. We want to be in the huddle with you.

Project Planning

Close integration with your IT vendor fosters operational familiarity and increases efficiency. But, it can also help your provider anticipate your needs and help you with project planning.

If you’re expanding or moving offices, for example, it makes sense to involve your IT services team in the planning stages. Such a project is a logistical monster. Your vendor can provide valuable advice by recommending the best types of equipment, an efficient computer network setup, and a new emergency response plan.

No matter what kind of project you’re undertaking, the more your managed IT services vendor knows about your operational cycles, technology use patterns and future goals, the more they can do to move your projects forward quickly and efficiently.

Beacon Knows IT

If you want a closer, more responsive relationship with the team responsible for your IT operations and security, give us a call at 336.546.6660. See what you’ve been missing.

By | 2018-11-27T08:59:13+00:00 August 16th, 2018|BITS Team, IT Services|