The History and Evolution of Managed IT Services

History: we’ve lived through it, and more is being made every day. And while what’s happening in IT services may not seem quite as dramatic as what’s happening in the rest of the world, there’s no doubt that the industry is rapidly evolving in ways that will change how IT business is done going forward.

And it’s not just that the way IT services are handled: it’s in the increasing need for every business to have a robust online presence, and with that, the need for trusted managed IT service providers. So how did we get here? As always, to get a sense of where we are going, it’s worthwhile to take a look back.

From “Break / Fix” To Managed Services 

For a long time, the dominant model for IT services was “Break / Fix.” A business would have their system set up, then when something went wrong, they’d call up an IT team to come fix it. Sure, that meant lots of downtime while they waited for the team to address the issue and big bills to fix major problems. But at the time, companies either weren’t relying as heavily on technology in their day to day business, or least they didn’t believe that they did.

As times changed and technology advanced, it became clear to many companies that technology was absolutely essential to their operation. The long down times and significant work (and income) reductions that came with the “break / fix” model were simply unacceptable. Still, it wasn’t feasible or practical for many companies – especially small businesses – to have their own full-time IT expert. So managed IT services were born.

In the managed IT services model, companies contracted with outside team of IT experts to monitor their technology and fix any issues that arise as soon as possible. This meant that companies no longer had to worry about crashing systems or email being down, but could also leverage more sophisticated and complex technology. The IT team would even update a company’s technology and systems to be up-to-date.

A New World of IT

Today, more business than ever is conducted online. Cloud computing gives companies access to levels of data storage and online collaboration that would have been unthinkable (or at least unaffordable) just ten years ago.

And with so much more happening in that cloud space rather than on hard drives, cyber security is even more essential as well. Fortunately, managed IT services can also put systems in place (like multi-factor authentication) to prevent data from being stolen, exploited, or tampered with.

So it’s no surprise that companies are increasing the resources they give to IT: data shows that 44% of businesses plan to increase their tech spending this year.

And more changes are in store.

Soon, 5G technology will likely transform the digital landscape again, increasing the speed and capacity of online systems while decreasing latency (the time it takes for data to travel between devices and cellular towers- practically, the delay between your action and a site’s response). Soon, people from across the world will be able to collaborate together as though they are in the same room.

The power of 5G technology, along with other revolutionary innovations like the Internet of Things (IOT), could change everything about the way we do business and live our lives. It goes without saying the “break / fix” model wouldn’t fly in this new world. Every business that wants to stay competitive will need a trusted IT team of experts to manage their technology and ensure their cyber security.

And a business that doesn’t adapt to this new world of IT? Well, they’re history.

Take Control of Your Future

Fortunately, a trustworthy IT partner isn’t hard to find. In fact, you’ve got one right here: Beacon IT Services (BITS). We’ve been helping our clients manage their IT since 1998: we’ve been there through IT’s history and evolution, and we can help you ready your business for the future.

Contact us today to discuss your managed IT needs, or request a free audit. Your future begins today.

By | 2020-06-25T11:49:34+00:00 June 25th, 2020|System Administration, Computer Related, 5G, IT Services|

Groundhog Day: 5 Re-occurring Issues Plaguing IT Pros

The jobs of IT professionals are hard enough.

Forget for a moment that they operate in an industry where the rate of change is accelerating exponentially – Moore’s Law states that computing capacity doubles every two years. Put aside the fact that the threat environment which they are paid to counteract increases in complexity every year, also exponentially. Nevermind that such a breakneck pace of innovation requires a continuous learning and updating of best practices and organizational policies.

These are not the most difficult issues IT workers face. The thing that makes a career in IT the most challenging is… us – the end user.

experiencing IT problemsDespite all the hard work and effort that goes into keeping the digital infrastructure of a business, government or non-profit organization secure and operating at peak performance, almost any user can bring down a network (knowingly, or unknowingly) in nearly no time. Worse, when something does go wrong, the assumption tends to be that it’s the IT guy’s fault if an email account won’t refresh or the internet connection becomes inaccessible.

Now, to be fair, it is perfectly legitimate to feel frustration if an indispensable work tool ceases to function. What isn’t fair is ignoring the fact that our own actions and work habits often contribute to the technology problems we experience.

What are some of the most frequent sources of frustration for IT folks? Let’s take a look.

The Groundhog Day IT Issues

We talked to our IT team leaders to learn more about the issues they run into most often. Here are a few of the repeated behaviors they tend to observe:

Minimizing the scope of a computer problem

If, for some reason, a program on your computer shuts down unexpectedly, it’s not a huge deal – provided you can easily recover the work you were doing. Still, a check-in with your IT team is the prudent course of action.

But, if your machine begins a pattern of unusual behavior – like, slower than usual running speed, or a series of unprompted re-starts – ignoring the issue could lead to much bigger problems.

All of our schedules are busy, and none of us have enough time in the day for the work that needs to be done. So, the rush to get past an immediate computer issue is understandable… but, it’s still the absolute wrong mindset.

There’s no telling what the root cause of your problem could be without investigating.  It could be as simple as a failed update. Or, it could be as nefarious as someone attempting to hijack control of your company-issued laptop.

You won’t know. But, your IT team will. Reporting the problem ensures that you’ll have the best possible user experience with your laptop and it also protects your organization from potential hacker exploits.

Non-IT/unqualified personnel troubleshooting problems

The only thing worse than not reporting a computer problem is trying to fix it yourself when you don’t know what you’re doing. Even if you fancy yourself a computer expert, you don’t necessarily know all the programs, systems and protocols in place on your company computer. If a problem requires more than a simple re-boot, your IT team is in the best possible position to resolve the issue promptly and properly.

Ignoring updates/restart prompts

Updates are needed to keep your computer up to date with all the latest security patches. But, too many of us hit the “Cancel” or “Ignore” button when the restart prompt pops up.

Yeah, it’s annoying and mildly inconvenient to have to stop what you’re doing in order to accommodate an update you didn’t know you needed. But, the upside is often an improved user experience. And, you get to avoid the downside – your machine being an open vulnerability for hackers.

phishing Success of phishing scams and other social engineering exploits

Unfortunately, people are always the weakest link in any digital security setup. We don’t mean to be, or want to be, for that matter. But, that doesn’t stop the immense volume of social engineering exploits hackers deploy each and every day.

Phishing or spoofing scams – where bad actors trick you into providing login access or personal information – work all too well. And, it’s not just the least experienced computer users who fall for these tricks. These types of hacks can be extremely sophisticated and difficult to spot.

Under-investing in needed equipment

This behavior has less to do with everyday employees and more with the managed approach to maintaining an organization’s digital infrastructure. Too often, investment into the required equipment lacks a systematic process.

A business may upgrade its servers or network switches one or two at a time, whenever they find a good deal or a sale. Or, an organization might make a new purchase when something breaks or exceeds its warranty. However, such a piecemeal approach results in network components of different quality, age and capability. And that’s not a great recipe for reliability or peak performance.

handsHow to Help Your IT Team

So, what can we do to make their lives just a tad easier? Following the below suggestions can help you win a few more friends in the IT department.

Treat company hardware/software as a business asset

Remember, there’s a lot of work that goes into keeping your work computer functioning as it should. Plus, there’s a difference in technical requirements between your workstation and your personal laptop. So, you can’t treat your work computer just like you would your personal one.

Don’t troubleshoot above your pay grade

You might be tempted to go down a rabbit hole and figure out a solution to your computer problem on your own. But, why? That’s not the best use of your time. And, you might end up making things worse. Let the professionals handle it.

Follow prescribed policies and protocols

Your IT team spends time developing and maintaining policies and protocols that keep your business infrastructure safe and your workstations operating efficiently. Trust your team and follow their advice.

Training & vigilance

Security training is a great way to increase your ability to spot phishing and spoofing attacks. Take advantage of your security training program, if your office has one. And, if it doesn’t, ask your IT team how to best get up to speed on the latest threats.

IT equipmentInvest in needed equipment proactively, not reactively 

If you ask, we bet your IT team has a vision for how to best maintain and procure the equipment it needs to support the organization’s digital infrastructure. Get that vision formalized into an official plan. This will provide a long-range investment and procurement strategy and ensure that your network will perform as needed now and in the future.

Beacon Knows IT

Want to know how well your digital network is adapted to the demands of your business? Find out by requesting a free audit by the IT experts at BITS.

By | 2020-09-22T12:27:02+00:00 February 20th, 2020|BITS Team, IT Services|