We Wish You a Merry BITSmas: Our Favorite IT Carols

Ah, the holiday season! It’s the time for spending time with loved ones, reflecting on the past year, and gift-giving and acts of appreciation. It’s also time for radio stations and retail businesses to be taken over by everyone’s favorite Christmas songs (we’re looking at you, Mariah Carey). At BITS, we have a few favorite holiday tunes of our own…and to celebrate the season, let us tell you why!

 

“Rockin’ Around the Cybersecuri-Tree”

In 2021, it was clear that cybersecurity concerns were at the top of our clients’ minds. A majority of our new clients gained over the past few years have come to us because of our expertise in threat prevention. Kevin Lackey, BITS Account Executive, reports that “security support is above and beyond the most sought-after service that we [BITS] provide!” And based on current trends, we see no indication of this slowing down.

It’s simple–everyone needs a cybersecurity action plan. In today’s always-online world, we see attempts at phishing and ransomware infection all the time. As we reported in October, even the most prominent companies globally like Facebook/Meta and Amazon frequently get targeted by security threats.

But that doesn’t mean that we’re all doomed to suffer email scams forever. That’s why our clients have us–our invaluable expertise will not only help you protect from cybersecurity threats, we’ll prepare and be right there with you if an incident occurs. We know the bad actors out there on the web aren’t slowing down, so we aren’t either. BITS support can help you get things back on track and running smoothly if an issue arises.

Get Cybersecurity Support

 

 

“IT Came Upon a Midnight Clear”

We hear it often–for our clients, the peace of mind they receive by partnering with BITS as their IT services provider is often the best gift their business gets every year. You need a team that can help you out regardless of the time of day or time of the year. That’s why we’re proud always to be a phone call away and boast a lightning-fast support ticket resolution time. With BITS, you can experience dependable IT services and the promise of issue resolution right when you need it.

Don’t underestimate how important it is to have an IT solution and support team you can trust, especially during this busy time of year! With us on your side to support your existing team, take the lead on your IT, or help with whatever IT solution suits your business best, you can be confident that BITS will always come through, day or night!

Explore Managed IT Services

 

“Joy to the Cloud”

With the increasing popularity of remote and cloud-based work, you need to make sure the cloud network for your business is secure. Don’t have a cloud network? We can help with that, too!

BITS can assist with the migration of data to a new cloud network or cloud virtual server that we can set up for you. Once your business data is off the ground, we can also assist with monitoring and managing your cloud network on an ongoing basis.

BITS Cloud Services

 

“What Data is This?”

If you don’t have your data backed up securely, you may someday experience the pain of losing precious files. And we wouldn’t wish that on anyone! Losing files can affect your personal livelihood and the livelihood of your business. That’s why it’s important to ensure your company’s storage solutions are sound and your data backup plan is dependable.

Fortunately, the BITS team excels in data storage and developing backup initiatives that can keep all of your information wrapped up tight (just like a perfect Christmas present!)

Backup & Store your Data

 

“All BITS Wants for Christmas is You!”

We hope you’ve enjoyed the caroling session and appreciate our spin on these Christmas favorites! BITS is all about spreading cheer, but we like to do so year-round. Our goal is to make your IT solutions work best for you, so get in touch with us to join the merriment!

As always, we wish all of our clients (and future clients!) a safe and happy holiday season and look forward to what the next year brings. Maybe you’ll have a new favorite Christmas carol by the end of 2022? Stick with BITS and we’ll find out together!

Merry Christmas, Happy Holidays, and Happy New Year from the BITS team!

 

 

By | 2021-12-15T14:30:02+00:00 December 15th, 2021|System Administration, BITS News, BITS Team, Cyber Security, IT Services|

Protect Your Business and Network From Disaster During Hurricane Season

It’s Hurricane Season.

Unless you’re a Carolina hockey fan, those words are enough to send a shiver down your spine, especially given how frequent—if not constant—hurricanes and storm warnings have become in recent years.

Beyond the very real threat hurricanes pose to people’s well-being and property, they also pose another challenge to small business owners. A natural disaster may not only severely damage your business’s facilities or stock, it can also destroy the data you rely on every day to get your work done. If a storm, for example, floods your office and wipes out the hard drives where you keep all of your customer and financial data, bouncing back after a disaster is going to be a serious challenge.

That’s why it’s so essential to have both data backup and a recovery plan.

Data Backup

Backing up your data is one of the most important things you can do to protect yourself and your business. You know that, though. The question is, how are you backing up your data, and how often?

serverYou’ll want to be sure that your data is secure and stored somewhere offsite so that if your business facility is physically destroyed, your data remains safe. The cloud offers some of the best offsite data storage solutions, offering the scale and flexibility you need to keep ALL of your important information backed up and easily accessible.

The other key question is how often you are backing up your data. Many cloud storage services allow daily backups, if not more frequent. When did you last check how often you’re updating your data? If it’s too long between backups, you could stand to lose days’ or even weeks’ worth of information in case of disaster, and that simply isn’t worth the risk.

Data Recovery

Of course, securely and frequently backing up your data is only half of the process. You also need a plan in place to recover your data.

To do that, you’ll need to determine key data recovery parameters: the optimum recovery point objective (RPO) and the recovery time objective (RTO).

The RPO determines how old your recovered data can be: in other words, how far back do you need to go get everything you need to get back to doing business. The RTO, on the other hand, defines how quickly you need to get back online. How long can you go with your network down? Can you function at all with no or limited data, or would that be a complete hindrance?

Answering these questions is essential to building an effective disaster recovery plan. Your answers may vary, but you’ll likely want to get back online and back to doing business as soon as possible. Fortunately, protecting and recovering your data and your business can be easy with Beacon IT Services (BITS).

Datto Partners

Datto Partner

BITS is a long-time partner of cyber security experts Datto. Together, we provide the software, hardware, planning, and execution required to keep your data safe, especially in the face of natural disasters. Utilizing Datto’s data protection solutions specially designed for small businesses, BITS is able to implement disaster protection and recovery plans that’ll get you back on your feet in no time.

One of our key services? Instant virtualization to support recovery, which significantly reduces downtime and restores your system instantly with the push of a button.

That’s just one of the many ways BITS can help protect you from disaster. Contact us today to begin developing your comprehensive data backup and recovery plan. There’s no getting around hurricane season, but you can reduce the threat it poses to your business.

By | 2021-09-24T11:16:57+00:00 September 24th, 2021|IT Services|

Is Your Head In the Cloud? Here’s Why That’s Good For Your Business

clouds in a blue sky

How’s that saying go? “Head in the clouds?” It’s a term that usually has negative connotations, but maybe not for much longer.

That’s because nowadays, the term “cloud” has become synonymous with technology and cloud computing, a service that lets users store data and programs on a remote server—the cloud—and access it from anywhere they have an internet connection.

It’s quickly becoming apparent that migrating their network to the cloud is an absolute must for businesses that aim to stay on the cutting edge: in fact, a Verizon study in 2017 found that 77% of businesses felt that the cloud gave them a competitive advantage (and that number has surely only gone up since then).

Cloud servers offer far more data storage than you’d get from a typical server (and certainly more than saving directly to your hard drive). The cloud offers more than just storage solutions, though. Here’s a look at some of the key benefits of cloud computing, and why you and your business should get your head (and network and data) in the cloud.

Mobility and Remote Collaboration

The days of work being confined to the office are over. Whether you and your team are working from home or logging in to get some tasks done while traveling, remote work is now the norm. Fortunately, the cloud makes this easy. With all of your data and important applications housed in the cloud rather than in the office, you can be sure that everyone on your team can access what they need, when they need it, regardless of their location.

Even better, the cloud allows easier collaboration between remote colleagues, or even between two people working on their computers in neighboring offices. With the cloud, everyone is able to work on the same version of a file, in real-time. Ever spend an hour working on a document only to discover that a co-worker has already gone in and made changes, making your work incorrect or moot? With cloud computing, that frustration can be a thing of the past.

cell phone

Security and Disaster Recovery

Of course, the cloud offers massive and scalable data storage solutions. But beyond just offering you more storage, it offers more secure storage, too. Though your data will be on a remote server, most reputable cloud hosting services offer full security monitoring and encryption that’s far more robust and cost-effective than you can implement internally. One 2015 survey found that 94% of businesses that synced their network with the cloud saw an improvement in their internal security.

The cloud also offers optimal disaster recovery capabilities. Regardless of how prepared you are, disasters do strike, in the form of accidents or natural disasters affecting your office, or network issues affecting your data. With your data secure in a remote cloud server though, you can recover much (if not all) that you lost. Not only that, you can recover your data much quicker from the cloud, meaning less downtime and lost revenue for your business.

Cost-Effectiveness and Sustainability

field of flowers and wind turbineWhile migrating your network to the cloud does present some initial costs, those will be offset in the long run by significant savings. For one thing, with the cloud, you’ll only be paying for the server storage space that you actually need and use. You also won’t be spending money and building and maintaining your own servers. The flexibility of the cloud and various services and software that typically come with cloud hosting packages will also save you considerable money (and time), allowing you and your team to work faster, smarter, and more efficiently.

Beyond the costs for your business, the cloud also offers tremendous savings on energy used. Running a business is always going to leave a significant carbon footprint, but the cloud offers one of the most environmentally sustainable solutions. Not only does the cloud cut down on paper waste and other physical expenses, cloud computing is also considerably more energy-efficient than on-site data centers. That means lower energy bills in the short term and a real investment in the planet and your community in the long term.

Find Your Silver Lining in the Cloud With BITS

Flexibility, collaboration, security, efficiency: these are just a few of the ways that migrating to the cloud will benefit you. Your business will be faster, safer, and more able to adapt to whatever challenges and innovations come along.

Don’t get caught standing in the rain: contact Beacon IT Services (BITS) to migrate your business to the cloud. Our expert team of technicians will work with you to seamlessly transition your network and data to the cloud without disrupting your business and service to your customers. Then, we’ll work with you and your team to fully understand the new technology and procedures. Bottom line – We will help you make the most of this powerful new tool.

Ok, one more cloud-related saying: “every cloud has a silver lining.” Well, with cloud computing, it’s all gold. Help your business be its best today and prepare for the future by contacting BITS. We’ll get you migrated right away. After all, with the cloud, the sky’s the limit.

sun shining through clouds

By | 2021-04-23T10:35:15+00:00 April 23rd, 2021|Hosting Services, Computer Related, IT Services|

The History and Evolution of Managed IT Services

History: we’ve lived through it, and more is being made every day. And while what’s happening in IT services may not seem quite as dramatic as what’s happening in the rest of the world, there’s no doubt that the industry is rapidly evolving in ways that will change how IT business is done going forward.

And it’s not just that the way IT services are handled: it’s in the increasing need for every business to have a robust online presence, and with that, the need for trusted managed IT service providers. So how did we get here? As always, to get a sense of where we are going, it’s worthwhile to take a look back.

From “Break / Fix” To Managed Services 

For a long time, the dominant model for IT services was “Break / Fix.” A business would have their system set up, then when something went wrong, they’d call up an IT team to come fix it. Sure, that meant lots of downtime while they waited for the team to address the issue and big bills to fix major problems. But at the time, companies either weren’t relying as heavily on technology in their day to day business, or least they didn’t believe that they did.

As times changed and technology advanced, it became clear to many companies that technology was absolutely essential to their operation. The long down times and significant work (and income) reductions that came with the “break / fix” model were simply unacceptable. Still, it wasn’t feasible or practical for many companies – especially small businesses – to have their own full-time IT expert. So managed IT services were born.

In the managed IT services model, companies contracted with outside team of IT experts to monitor their technology and fix any issues that arise as soon as possible. This meant that companies no longer had to worry about crashing systems or email being down, but could also leverage more sophisticated and complex technology. The IT team would even update a company’s technology and systems to be up-to-date.

A New World of IT

Today, more business than ever is conducted online. Cloud computing gives companies access to levels of data storage and online collaboration that would have been unthinkable (or at least unaffordable) just ten years ago.

And with so much more happening in that cloud space rather than on hard drives, cyber security is even more essential as well. Fortunately, managed IT services can also put systems in place (like multi-factor authentication) to prevent data from being stolen, exploited, or tampered with.

So it’s no surprise that companies are increasing the resources they give to IT: data shows that 44% of businesses plan to increase their tech spending this year.

And more changes are in store.

Soon, 5G technology will likely transform the digital landscape again, increasing the speed and capacity of online systems while decreasing latency (the time it takes for data to travel between devices and cellular towers- practically, the delay between your action and a site’s response). Soon, people from across the world will be able to collaborate together as though they are in the same room.

The power of 5G technology, along with other revolutionary innovations like the Internet of Things (IOT), could change everything about the way we do business and live our lives. It goes without saying the “break / fix” model wouldn’t fly in this new world. Every business that wants to stay competitive will need a trusted IT team of experts to manage their technology and ensure their cyber security.

And a business that doesn’t adapt to this new world of IT? Well, they’re history.

Take Control of Your Future

Fortunately, a trustworthy IT partner isn’t hard to find. In fact, you’ve got one right here: Beacon IT Services (BITS). We’ve been helping our clients manage their IT since 1998: we’ve been there through IT’s history and evolution, and we can help you ready your business for the future.

Contact us today to discuss your managed IT needs, or request a free audit. Your future begins today.

By | 2020-06-25T11:49:34+00:00 June 25th, 2020|System Administration, Computer Related, 5G, IT Services|

Document Storage Solutions for the Work-From-Home Era

working from homeLast month, as many businesses were amending their operations to function in a global pandemic, we wrote about managing the transition to remote work and what small businesses needed to do to make the new arrangement possible. If there’s one positive arising from the COVID-19 crisis, it’s that many of us have been forced to learn the skills necessary to function in the 21st century economy. In the last several weeks, tens of millions of employees have become intimately familiar with video conferencing, VPNs, online collaboration tools, cloud-based document storage and more.

We’re more than a month now into our new normal. Hopefully, your transition to remote work was a seamless one. More likely, your team probably hit a few hiccups along the way. You don’t just unveil a whole new way of doing business without some speed bumps.

One major hurdle for the newly initiated remote-work businesses has been how to store, share and manage sensitive records and information via the web. The big concern is how to do all those things while maintaining tight security protocols. Strangely appropriate, April also happens to be the National Records and Information Management month. So, this topic arises at just the right time on the calendar.

Rising Cyberthreats During COVID-19

cyber criminalYour business’ transition to remote work isn’t happening in a vacuum. In the digital environment there are always threats. And, as we’ve covered in previous posts, criminal activity online is growing every year. The COVID-19 pandemic that’s driving more and more businesses to operate on the web is simultaneously presenting more targets for hackers to exploit.

Cybercrime reports have spiked four-fold in the wake of the global spread of coronavirus, according to the FBI.

“There was this brief shining moment when we hoped that, you know, ‘gosh cyber criminals are human beings too,’ and maybe they would think that targeting or taking advantage of this pandemic for personal profit might be beyond the pale,” stated FBI Deputy Assistant Director Tonya Ugoretz  on a recent online panel hosted by the Aspen Institute. “Sadly that has not been the case.”

Cybercriminals have used COVID-19 themes to go after everything from hospitals and health care systems to wind farm operators. They’ve crashed private – but, unsecured – Zoom calls (Zoombombing) and targeted private email addresses with phishing schemes.

As a result, it’s not surprising that 7 out of 10 organizations reported in a mid-March survey by Adobe that they expected to increase their investment in cybersecurity solutions.

So, what should you, as a small business, be doing to secure your digital environment?

Work-From-Home Solutions

There are a few basic things your business needs in order for your work force to be able to work from home with any efficiency. For starters, your team will need access to and the ability to collaborate on company documents. You will also need to back up the work your employees complete on their company-issued equipment at home. And, of course, you’ll need to protect all of these cloud-based interactions from anyone who might have less than pure intentions.

Secure shared drive

So, let’s start with the company’s shared drive – the library of all your essential documents, from client work and purchase orders to business expenses and marketing materials. Many businesses rely on on-premise servers to house their company shared drive. But, with a network of employees working from their home offices, there is less need to have your document storage on site.

And, there are advantages to a cloud-based solution that’s tailored for remote collaboration. A cloud storage platform, like Microsoft’s OneDrive, allows a team of employees to work on the same document, simultaneously, while maintaining the same working version of the file. The file is also protected through encryption, both while it is being worked on and when transmitting to the cloud. And, there are additional helpful features like data loss prevention, file restore and intelligent discovery.

Beacon, itself, has recently transitioned to a cloud-based shared drive to help our team of employees working from home.

Data Backup

It’s easy enough to backup the data on your employee workstations when they’re in office. It doesn’t have to be difficult to back up your remote employees’ machines when they’re not physically connected to your network. A great solution for centrally enabled data backup is Veeam Backup & Replication. This is another resource we’ve deployed in-house.

cloud securityCloud security

Most cloud applications are created with security features built-in. Still, it’s important to implement protocols and promote habits that further protect your enterprise.

Cybersecurity best practices call for the use of VPNs (virtual private network) for all employees working from home. With cyber attacks on the rise during the COVID-19 pandemic, it is advised that businesses make sure they are updated to the latest versions of their VPNs and all patches are applied.

Multifactor authentication is another helpful security measure. Password protecting your company workstations and all remote applications ensures that your company resources stay safe, even if a phishing attack compromises an employee’s credentials.

Lastly, training your remote employees on how to spot phishing attacks and other security exploits can further reduce the risk of a successful cyber attack.

Beacon Knows Remote Work

Roughing your way through a transition to remote work? The BITS team can help you smooth the way. Give us a call, we’re here to help.

By | 2020-09-22T12:27:02+00:00 April 23rd, 2020|System Administration, BITS Team, IT Services|

Client Spotlight: Graham Personnel Services

How do BITS customers really feel about the job we do for them? We’re sure that almost every business asks itself a variation of the same question. After all, being successful is all about maintaining relationships.

Here, at BITS, we really wanted to know the answer. So, we decided to take the radical step of, you know, actually talking to our clients about how our services impact them.

Inaugural Client Spotlight

This month, we had the pleasure of speaking with Dace Hennessee, General Manager of Graham Personnel Services. Dace was extremely welcoming and forthcoming about his company’s reliance on the IT expertise provided by BITS.

So, what stands out about BITS services to Dace?

“Beacon is a local company. Graham Personnel is a local company. I think that’s a good match. We like to support locally owned Triad companies.”

That answer is more than just a preference for doing business with a neighbor, however. It’s about quality and reliability. And, knowing that if the owner’s computer is experiencing an issue, it will be fixed as fast as humanly possible. (In this case, we did our thing and it was back to normal within the hour.)

In managed IT services, the speed with which a glitch is resolved can mean a difference of thousands of dollars. After all, if his computers are down, Dace isn’t placing too many people on work assignments.

And that can be a major concern if, let’s say, you’re moving your entire operation to a new location.

“The Move” 

One of the biggest projects BITS managed for Graham Personnel Services was transitioning the company’s IT infrastructure to new offices on Gallimore Diary Road. In addition to it’s 30+ employees, GPS also houses multiple classrooms with dozens of computer stations where applicants are screened for various skills.

“Two years ago, we switched everything from one location to another location. I think we were down for 30 minutes,” says Dace. “We were up and functional by 8:30 [a.m.]”

The BITS team handled all the planning, logistics and execution for the job, seamlessly transitioning employee work stations, classroom computers, company servers and presentation equipment to their new homes.

“A lot of that was planning. It was getting involved early,” observes Kevin Lackey, BITS Account Executive who was involved in the project. “Having that vision on the front side, knowing what the expectation was, and being involved so early really helped us. Because we knew: this is what he’s asking.”

What Else Does BITS do for GPS?

In addition to helping with the occasional monumental move, BITS provides all end-user support for GPS’ employee work stations. In plain language, we are Graham Personnel’s external IT team. Everything from managing software updates to helping recover lost passwords is managed by the BITS help desk.

We also help Dace keep an eye on equipment performance, recommending updates when necessary and managing the procurement process.

Last, but definitely not least, BITS also manages firewall and backup functions for the GPS website, keeping digital assets secure and functioning at 100%.

About Graham Personnel Services

Graham Personnel Services has a 50-year history of successfully placing job seekers in the Triad area with businesses, large or small, in the distribution, manufacturing, professional and healthcare sectors. Over the years, the company has developed expertise and earned recognition in helping Fortune 500 companies and small businesses in Greensboro and the surrounding communities fulfill their staffing needs.

During any given week, there are anywhere between 700 and 1,200 associates placed on assignments with Graham Personnel clients. The firm takes pride in its commitment to customer satisfaction and strives to be the local leader in recruiting.

Client Profile

Name: Graham Personnel Services

Size: 30+ employees

Industry: Staffing

Location: Greensboro, NC

BITS Services: end-user support (managed IT), firewall, backup

By | 2020-09-22T12:27:03+00:00 June 25th, 2019|System Administration, Computer Related, IT Services|

Is Your Business Ready for Hurricane Season?

Don’t look now, but hurricane season is once again bearing down upon us. Last year was predicted to be a below-average season. Instead, the Atlantic Ocean spit out 15 named storms, including eight hurricanes.

The damage sustained from 2018 tropical storms – which included, not one, but two major hurricanes (Florence and Michael) – reached nearly $50 billion. Power outages, dangerous winds, heavy rains, flooding and other hazards wreaked havoc on homes and businesses in many parts of the US.

There’s no telling what this season will bring. But, while you can’t predict when, or if, a major storm will strike, smart businesses plan for these types of disasters to ensure that they can survive and bounce back as quickly as possible.

One of the key requirements of a good business continuity plan is protecting your business data and network. To give your business the best chance of surviving a natural disaster, you need to consider your data backup, data recovery and infrastructure access needs.

Let’s talk about all three in a bit more detail.

Data Backup and Storage

Redundancy is a major theme in data protection. Putting in place a system that routinely saves your enterprise-wide data protects your business in case an unexpected event destroys your existing, on-site IT infrastructure. It also makes retrieving mistakenly-deleted files very easy.

In choosing a data backup solution, you’ll need to think about the following:

Data protection goals

How often does your data need to be backed up, and to what degree? There are several types of backup setups, including full backup, incremental backup and differential backup, and each has benefits and drawbacks.

Scalability

Optimally, you’ll need a data backup solution that can grow with your business.

Storage

Cloud storage solutions allow your data to stay protected in case something happens to your physical IT infrastructure – a key benefit if your businesses is flooded by a hurricane storm surge. Of course, legal or other constraints require other businesses to have their data backups on site. Many businesses rely on a hybrid on-site/cloud storage solution, giving them the best of both worlds.

Disaster Recovery

A good disaster recovery plan and solutions will help your business minimize or prevent downtime in case the worst does happen. A key step in setting up your backup recovery system is determining the appropriate recovery time objective (RTO) and recovery point objective (RPO).

Simply put, RTO defines how quickly your business network and applications need to be back online after a sudden disruption. Some types of businesses – hospitals, for example – have an RTO of 0. They cannot afford to be down for even one second. Most other types of business have less stringent RTO constraints.

RPO is the threshold for how old your recovered data can be. How great is the disruption to your business if you lose the last hour of your operational data? Two hours? A day?

Effectively, RPO defines how often your data should be backed up, and sets the data loss tolerance.

IT Infrastructure Access 

If your business does succumb to a natural disaster, like a hurricane, a good business continuity plan will allow you to get your network back up before you even rummage through the rubble.

How easily can your team access the needed backup data? Does it need to do so remotely, from any device? These are key considerations in choosing the right solution for your business.

A well-designed disaster recovery solution will have your servers virtualized in the cloud and ready for you and your team to resume operations in no time.

Beacon Knows Affordable Small Business Solutions

It doesn’t have to cost an arm and a leg to make sure that your business network is protected in case a natural disaster strikes. At Beacon, we partner with Datto, a leading provider of IT services, to implement robust and affordable disaster recovery solutions on behalf of our customers.

Get in touch with our team to learn more about ALTO, Datto’s platform designed to provide total data protection and enterprise-level functionality specifically to small businesses.

By | 2020-09-22T12:27:03+00:00 April 24th, 2019|IT Services|

Managed IT Services

Disaster Response Time

If you’ve ever been in the unfavorable position of seeing your business IT infrastructure compromised, you understand the necessity of an expedient response from your IT vendor. If you haven’t, thank goodness. Unfortunately, the rise in the number of successful web-based attacks increases the odds of you facing this situation sometime in the future.

Successful businesses protect themselves against known risks. So, how do you best prepare for the eventuality of your company network being attacked? Another way to ask this questions is: What are the elements of a good disaster preparedness plan that ensure the fastest response time?

At Beacon, we hang our hat on two essential elements when working with clients to secure their IT infrastructure: experienced live technicians, and a properly-configured remote tool kit.

Live Technicians Make All the Difference

It’s natural and easy to become reliant on technology. Humans have done this at every stage of our evolution. An appropriate present day example is the societal discussion taking place around automation. It’s true – robots and artificial intelligence may very well be the components that someday revolutionize the workplace.

But, even the smartest tech leaders of the most forward-looking companies are re-learning the value of human capital. As Elon Musk, the CEO of the upstart carmaker Tesla, recently acknowledged, there is such a thing as over-automation. It turns out that the key to ramping up the production of Tesla’s highly-anticipated Model 3 is not more robots, but more people.

We’ve always placed a high value on highly personal customer service. In fact, the calling card of Beacon’s IT services is the ability of clients to receive live assistance immediately.

If you’re faced with a cyber attack that took down your network, you don’t want to be reduced to leaving voice mails to your IT vendor. Or worse, relying on a corrupted or compromised network to figure out what’s what. You want to be speaking with a real expert right away, not three hours from now. It is this step that’s going to be the difference between restoring your network in minutes, rather than days.

Remote Tools Help Your Network Recover Quickly

Hopefully, your firewall solution is good enough to keep out any unsavory characters. But, if we’ve learned anything about IT security in the last few years, it’s that breaches can – and do – happen despite the most robust security setups.

If your defenses have been penetrated, what helps you get your systems back online the fastest is a responsive data backup system (that you had the foresight to install prior to the attack). There are two setups that yield the best results: local virtualization and cloud backup. Both can get you back online within hours, if not minutes.

Local virtualization relies upon an on-site device that’s connected to your network. In case of a breach, the device is automatically quarantined. It is then used to restore access to your data by transferring the data to a “clean” server, or by acting as a server itself.

The second method is similar to the first. The difference is in the way the backed up data is stored and accessed. In local virtualization, the backup data can be accessed locally, on the backup device.

With the cloud backup, your data is sent to the cloud at selected time intervals – could be as often as once an hour. The task can be scheduled for non-business hours or overnight, so it does not interrupt normal business operations. If the need arises, you can access the saved data from a cloud portal – a secure, dedicated web page. In this manner, you’re able to restore individual files; or, in a disaster recovery scenario, activate servers in the cloud to replicate the compromised servers on site. In some scenarios, cloud servers can even be set up to mimic the function of your on-site servers, allowing authorized users to access the data the way they normally would.

Is Your Network Protected From Today Exploits? 

If you’re not sure, give BITS a call at 336.546.6660. We’ll be happy to talk to you about your IT security concerns. Our team is experienced in crafting customized solutions for the most stringent requirements.

By | 2018-05-15T11:49:08+00:00 May 15th, 2018|BITS Team, IT Services|