Client Spotlight: Graham Personnel Services

How do BITS customers really feel about the job we do for them? We’re sure that almost every business asks itself a variation of the same question. After all, being successful is all about maintaining relationships.

Here, at BITS, we really wanted to know the answer. So, we decided to take the radical step of, you know, actually talking to our clients about how our services impact them.

Inaugural Client Spotlight

This month, we had the pleasure of speaking with Dace Hennessee, General Manager of Graham Personnel Services. Dace was extremely welcoming and forthcoming about his company’s reliance on the IT expertise provided by BITS.

So, what stands out about BITS services to Dace?

“Beacon is a local company. Graham Personnel is a local company. I think that’s a good match. We like to support locally owned Triad companies.”

That answer is more than just a preference for doing business with a neighbor, however. It’s about quality and reliability. And, knowing that if the owner’s computer is experiencing an issue, it will be fixed as fast as humanly possible. (In this case, we did our thing and it was back to normal within the hour.)

In managed IT services, the speed with which a glitch is resolved can mean a difference of thousands of dollars. After all, if his computers are down, Dace isn’t placing too many people on work assignments.

And that can be a major concern if, let’s say, you’re moving your entire operation to a new location.

“The Move” 

One of the biggest projects BITS managed for Graham Personnel Services was transitioning the company’s IT infrastructure to new offices on Gallimore Diary Road. In addition to it’s 30+ employees, GPS also houses multiple classrooms with dozens of computer stations where applicants are screened for various skills.

“Two years ago, we switched everything from one location to another location. I think we were down for 30 minutes,” says Dace. “We were up and functional by 8:30 [a.m.]”

The BITS team handled all the planning, logistics and execution for the job, seamlessly transitioning employee work stations, classroom computers, company servers and presentation equipment to their new homes.

“A lot of that was planning. It was getting involved early,” observes Kevin Lackey, BITS Account Executive who was involved in the project. “Having that vision on the front side, knowing what the expectation was, and being involved so early really helped us. Because we knew: this is what he’s asking.”

What Else Does BITS do for GPS?

In addition to helping with the occasional monumental move, BITS provides all end-user support for GPS’ employee work stations. In plain language, we are Graham Personnel’s external IT team. Everything from managing software updates to helping recover lost passwords is managed by the BITS help desk.

We also help Dace keep an eye on equipment performance, recommending updates when necessary and managing the procurement process.

Last, but definitely not least, BITS also manages firewall and backup functions for the GPS website, keeping digital assets secure and functioning at 100%.

About Graham Personnel Services

Graham Personnel Services has a 50-year history of successfully placing job seekers in the Triad area with businesses, large or small, in the distribution, manufacturing, professional and healthcare sectors. Over the years, the company has developed expertise and earned recognition in helping Fortune 500 companies and small businesses in Greensboro and the surrounding communities fulfill their staffing needs.

During any given week, there are anywhere between 700 and 1,200 associates placed on assignments with Graham Personnel clients. The firm takes pride in its commitment to customer satisfaction and strives to be the local leader in recruiting.

Client Profile

Name: Graham Personnel Services

Size: 30+ employees

Industry: Staffing

Location: Greensboro, NC

BITS Services: end-user support (managed IT), firewall, backup

By | 2019-06-26T07:46:42+00:00 June 25th, 2019|System Administration, Computer Related, IT Services|

5 Assumptions of a Great Email Backup Solution

Two email icons floating against clouds over an open handYour company’s email accounts represent some of the most vital assets of your business. They contain important client correspondence, extensive team processes and projects, working copies of various reports and deliverables, and a host of additional valuable bits of information.

A loss of a record, or the inability to find or retrieve archived information, can cause tremendous harm to a business relationship with a client, vendor, regulator or even your own employees. That’s why responsible business administrators take steps to protect their business email accounts through comprehensive email backup solutions.

Finding the Right Email Backup Solution

Let’s be honest, as a business owner, you’re more at home selling a client on the value of your services, finding that next great team leader or setting the long-term direction for your growing business units. Understanding the nitty-gritty of email setup does not, and should not, rank high on your priority list.

That said, protecting your business emails is a real need – all the more pressing if your company is growing. So, how do you know what to look for in an email backup service?

To help business owners navigate the search for the right email backup solution, we’ve put together the below list of requirements.

Email Backup Solution Assumptions

Cloud symbol with a white down arrow1) On-demand email retrieval

Mistakes happen. Important emails containing sensitive or proprietary information get lost or erroneously deleted all the time. It’s been happening since the beginning of time… or, you know, the business computing era, at least.

No matter how well-intentioned your employees are, and no matter how many stringent protocols you put in place, it’s going to happen. Sure, prevention efforts are important. But, for when the worst does happen, a robust email backup solution makes sure it’s reversible.

2) Protect data in email accounts of former employees

What happens to the email accounts of your employees who leave? You’d be surprised how many small businesses don’t have a plan for retiring the email accounts of former team members.

Yes, in majority of cases, your former employees are trustworthy individuals who would never dream of taking advantage of continued access to their old work account. But, it’s better to be safe than sorry.

A good email backup service will feature a plan to save and convert employee email accounts into archives, preventing any unauthorized access after employee separation.

3) Compliance with industry data storage requirements

Your industry, or the industries in which your clients operate, may have requirements governing various aspects of data storage. Some businesses in the health care space, for example, are required to keep backup data physically on-premises.

The right email backup service will help you both, understand the data security requirements applicable to your business, and structure your email solution to be in full compliance.

Female hands on the keyboard of a laptop, and a list of files on the screen4) Easy search of archived and backed-up files

Have you ever had a client ask historical data from a project completed years ago? Or, maybe tried to recall that perfect response to a complicated technical question? The team members involved in those initiatives may be long gone. But, with the email backup solution in place, you still have access to their correspondence and files.

A search of your business email archive can bring back the needed historical information quickly and efficiently. Having an easy-to-navigate archive of your old business information is a valuable resource.

5) Portability

As small businesses grow, many of their operations mature to become more detailed and complex. This can even impact the email provider you choose to contract with.

If you think you may upgrade or change your email service provider in the future, you’ll want to make sure that the email backup solution you select is compatible with a number of leading email providers.

Beacon Knows Email Backup

Considering an investment in a robust email backup solution? Beacon can help. As a Datto partner, we install and maintain some of the most trusted, industry-leading IT solutions around, including Backupify for email. Get in touch with our team today to learn more.

By | 2019-05-23T09:53:08+00:00 May 22nd, 2019|System Administration, IT Services|