The History and Evolution of Managed IT Services

By | 2020-06-25T11:49:34+00:00 June 25th, 2020|System Administration, Computer Related, 5G, IT Services|

History: we’ve lived through it, and more is being made every day. And while what’s happening in IT services may not seem quite as dramatic as what’s happening in the rest of the world, there’s no doubt that the industry is rapidly evolving in ways that will change how IT business is done going forward.

And it’s not just that the way IT services are handled: it’s in the increasing need for every business to have a robust online presence, and with that, the need for trusted managed IT service providers. So how did we get here? As always, to get a sense of where we are going, it’s worthwhile to take a look back.

From “Break / Fix” To Managed Services 

For a long time, the dominant model for IT services was “Break / Fix.” A business would have their system set up, then when something went wrong, they’d call up an IT team to come fix it. Sure, that meant lots of downtime while they waited for the team to address the issue and big bills to fix major problems. But at the time, companies either weren’t relying as heavily on technology in their day to day business, or least they didn’t believe that they did.

As times changed and technology advanced, it became clear to many companies that technology was absolutely essential to their operation. The long down times and significant work (and income) reductions that came with the “break / fix” model were simply unacceptable. Still, it wasn’t feasible or practical for many companies – especially small businesses – to have their own full-time IT expert. So managed IT services were born.

In the managed IT services model, companies contracted with outside team of IT experts to monitor their technology and fix any issues that arise as soon as possible. This meant that companies no longer had to worry about crashing systems or email being down, but could also leverage more sophisticated and complex technology. The IT team would even update a company’s technology and systems to be up-to-date.

A New World of IT

Today, more business than ever is conducted online. Cloud computing gives companies access to levels of data storage and online collaboration that would have been unthinkable (or at least unaffordable) just ten years ago.

And with so much more happening in that cloud space rather than on hard drives, cyber security is even more essential as well. Fortunately, managed IT services can also put systems in place (like multi-factor authentication) to prevent data from being stolen, exploited, or tampered with.

So it’s no surprise that companies are increasing the resources they give to IT: data shows that 44% of businesses plan to increase their tech spending this year.

And more changes are in store.

Soon, 5G technology will likely transform the digital landscape again, increasing the speed and capacity of online systems while decreasing latency (the time it takes for data to travel between devices and cellular towers- practically, the delay between your action and a site’s response). Soon, people from across the world will be able to collaborate together as though they are in the same room.

The power of 5G technology, along with other revolutionary innovations like the Internet of Things (IOT), could change everything about the way we do business and live our lives. It goes without saying the “break / fix” model wouldn’t fly in this new world. Every business that wants to stay competitive will need a trusted IT team of experts to manage their technology and ensure their cyber security.

And a business that doesn’t adapt to this new world of IT? Well, they’re history.

Take Control of Your Future

Fortunately, a trustworthy IT partner isn’t hard to find. In fact, you’ve got one right here: Beacon IT Services (BITS). We’ve been helping our clients manage their IT since 1998: we’ve been there through IT’s history and evolution, and we can help you ready your business for the future.

Contact us today to discuss your managed IT needs, or request a free audit. Your future begins today.

About the Author:

BITS News
BITS is the IT team you trust to keep your workstations and computer networks protected and running at peak capacity. Quick, responsive and experienced, we make sure our clients stay operational and informed, 24/7. From managed IT services, to threat prevention and data recovery, BITS provides a piece of mind and the technical know-how to keep your business humming.