How do BITS customers really feel about the job we do for them? We’re sure that almost every business asks itself a variation of the same question. After all, being successful is all about maintaining relationships.
Here, at BITS, we really wanted to know the answer. So, we decided to take the radical step of, you know, actually talking to our clients about how our services impact them.
Inaugural Client Spotlight
This month, we had the pleasure of speaking with Dace Hennessee, General Manager of Graham Personnel Services. Dace was extremely welcoming and forthcoming about his company’s reliance on the IT expertise provided by BITS.
So, what stands out about BITS services to Dace?
“Beacon is a local company. Graham Personnel is a local company. I think that’s a good match. We like to support locally owned Triad companies.”
That answer is more than just a preference for doing business with a neighbor, however. It’s about quality and reliability. And, knowing that if the owner’s computer is experiencing an issue, it will be fixed as fast as humanly possible. (In this case, we did our thing and it was back to normal within the hour.)
In managed IT services, the speed with which a glitch is resolved can mean a difference of thousands of dollars. After all, if his computers are down, Dace isn’t placing too many people on work assignments.
And that can be a major concern if, let’s say, you’re moving your entire operation to a new location.
One of the biggest projects BITS managed for Graham Personnel Services was transitioning the company’s IT infrastructure to new offices on Gallimore Diary Road. In addition to it’s 30+ employees, GPS also houses multiple classrooms with dozens of computer stations where applicants are screened for various skills.
“Two years ago, we switched everything from one location to another location. I think we were down for 30 minutes,” says Dace. “We were up and functional by 8:30 [a.m.]”
The BITS team handled all the planning, logistics and execution for the job, seamlessly transitioning employee work stations, classroom computers, company servers and presentation equipment to their new homes.
“A lot of that was planning. It was getting involved early,” observes Kevin Lackey, BITS Account Executive who was involved in the project. “Having that vision on the front side, knowing what the expectation was, and being involved so early really helped us. Because we knew: this is what he’s asking.”
What Else Does BITS do for GPS?
In addition to helping with the occasional monumental move, BITS provides all end-user support for GPS’ employee work stations. In plain language, we are Graham Personnel’s external IT team. Everything from managing software updates to helping recover lost passwords is managed by the BITS help desk.
We also help Dace keep an eye on equipment performance, recommending updates when necessary and managing the procurement process.
Last, but definitely not least, BITS also manages firewall and backup functions for the GPS website, keeping digital assets secure and functioning at 100%.
About Graham Personnel Services
Graham Personnel Services has a 50-year history of successfully placing job seekers in the Triad area with businesses, large or small, in the distribution, manufacturing, professional and healthcare sectors. Over the years, the company has developed expertise and earned recognition in helping Fortune 500 companies and small businesses in Greensboro and the surrounding communities fulfill their staffing needs.
During any given week, there are anywhere between 700 and 1,200 associates placed on assignments with Graham Personnel clients. The firm takes pride in its commitment to customer satisfaction and strives to be the local leader in recruiting.
Size: 30+ employees
Location: Greensboro, NC
BITS Services: end-user support (managed IT), firewall, backup