Why Your Internet Speed Might Be Slow

By | 2017-03-21T13:44:54+00:00 March 3rd, 2017|IT Services|

A common issue we hear from time to time is “why is my internet speed so slow”. A slow internet connection can be caused by many reasons. Internet speed can be influenced by a need for a higher tiered Internet Service, too many people using your connection and hardware issues.

If you feel like your internet has been slowly trudging along for some time then it may be time to troubleshoot your connection

First, you need to check and see if your organization or business is actually paying for high-speed internet. It could be as simple as a need for a higher tier of internet service. At, Beacon IT Services we recommend at minimum 30 Mbps (megabytes per second) download and 5 Mbps upload speed for a small business. A common issue could be you are not actually paying for high-speed internet.

Next, another factor that affects internet speed is the number of people using your connection. For example, if you have 20 employees uploading and downloading large files simultaneously, it could become an issue. You are placing a lot of demand on your internet connection. When larger numbers of employees are uploading and download large files your connection can start to act finicky.

Another issue that could contribute to slow internet issues is hardware. It is possible your modem could be outdated. Your wireless router might just not be up to snuff. Let’s evaluate some differences between wireless routers.

wireless router

Wireless AC routers have the latest edge in speed along with stronger signal strength. If your business relies heavily on its internet connection, then this may be the most appropriate option.

Wireless N routers can operate at multiple signals and have between 2 to 3 antennas.

Wireless G routers are backward compatible with Wireless B devices. These routers tend to perform slower than Wireless N and Wireless AC routers.

Wireless B routers are no longer manufactured. They operate in the same frequency range as many household appliances which can potentially cause interference.

When diagnosing your internet speed, it is important to evaluate the performance of your router against your daily business operations. For example, a graphic design agency is going to have different requirements than a construction company.

Troubleshooting Internet Speed Issues

Step 1 Reboot your network equipment

  • First, remove the power cable from the device or unplug the power cable from the wall outlet.
  • Wait about 10-12 seconds
  • Plug the power cord back into the device or back into the wall outlet
  • Wait a few seconds for the device to turn on, load all of its settings, and reconnect your devices to the internet access

Step 2 Check your internet service speed

Go to speedtest.net to start your free internet scan. Simply press “Begin Test” this website will give you the current Download Speed and Upload Speed.

Step 3 Contact your internet service provider

If you notice any discrepancies between what your internet service provider is offering you and what you are receiving then it is time to contact them.

Internet speed is ultimately dependent upon your internet service provider. Your ISP may change their network’s configuration or suffer technical difficulties that inadvertently cause your internet connection to run slowly. ISPs may also intentionally install filters or controls on the network that can lower your performance. Don’t hesitate to contact your service provider if you notice discrepancies over your connection.




About the Author:

Caleb Pruitt
Caleb joined the Beacon team in April 2011 as a Desktop Administrator. He graduated from ECPI in February 2011 with an associate degree in Computer Science and Technology and holds a second associate degree from GTCC in Architectural Technology.